happyfox.comHelp Desk Ticket Management Software - HappyFox

Products Help Desk A robust ticketing system for customer service, IT and internal help desk needs. Service Desk Robust service delivery with HappyFox Service Desk HappyFox AI Transform your customer service with generative AI Assist AI Provide IT support directly from Slack and Microsoft Teams Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots Workflows Ensure speedy resolution of tickets with end-to-end process automation Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics Live Chat Chat with your customers instantly on mobile, desktop, and web Log In helpdesk Products Help Desk A robust ticketing system for customer service, IT and internal help desk needs. Service Desk Robust service delivery with HappyFox Service Desk HappyFox AI Transform your customer service with generative AI Assist AI Provide IT support directly from Slack and Microsoft Teams Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots Workflows Ensure speedy resolution of tickets with end-to-end process automation Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics Live Chat Chat with your customers instantly on mobile, desktop, and web Features Overview Help Desk Tour Provide faster and better support for your customers. Get a Demo See HappyFox Helpdesk in action. Features Ticketing System Deliver exceptional customer service with HappyFox. Knowledge Base Promote self-service; build help and FAQ pages. Canned Actions Respond faster using templated responses and actions. Automation Reduce the time spent on repetitive tasks. Task Management Create and manage all the tasks involved in resolving a ticket. Asset Management Track hardware and software assets in one place. Satisfaction Survey Get Feedback and Improve Customer Experience. Help Desk Reports Monitor, Analyze and Improve your Customer Support. See more features Integrations HappyFox Chat Salesforce Aircall Microsoft Teams Slack Facebook Jira Okta Azure See more Integrations Solutions Industries Education Streamline your IT and Operations Support IT IT Services Provide the best IT support NGO Non-Profit Organisations Affordable help desk for efficient operations Airline Airlines Elevate your customer service experience Retail Retail Delight your customers with speedy support Telecom Telecom Meet your SLAs and Improve Retention Health Healthcare Your all-in-one support stack Realestate Real Estate Serve your agents and buyers better Travel Travel Deliver Multi-Channel Customer Service GOV Government Robust support solution for public sector Businesses Enterprise Small-Business Teams Customer Support IT Support Human Resources Facilities Marketing Sales Pricing Resources Resources E-books & Guides Resources to reinvent your customer service experience. Webinars Learn how to make the most of HappyFox products. Customer Stories Thousands of great companies call HappyFox a great friend. Videos Checkout our library of educational videos. Support Center What can we help you with? Talk to our customer support. Blog Learn tips, stories, and new techniques. Featured Webinar Managing your Customer Support using HappyFox Helpdesk Watch now Guide Helpdesk: A Complete Guide (2022) Read more Infographics An Introduction to Omnichannel Help Desk Software Download now Blog Top 7 HappyFox Features to Step Up Your IT Support Game Read more Customer Story FatcatIT – HappyFox Case Studies Read more Blog What is an IT Self-service Portal? Why is it Important to Your Business? Read more Get a Demo Optimize Your Workflow with Advanced Help Desk Management Software Deliver outstanding support and achieve new goals with HappyFox. Get a Demo Please enter a valid email By submitting, you agree to HappyFox’s Privacy Policy. Watch the video Trusted by Industry-Leading Companies Provide Exceptional Customer Support. Everyday. Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Keep everything together Stay in Control Get things done, fast We consider HappyFox a one-stop shop for help desk software to support our global customer network” Martin Hartvigsen Director, Global Technical Support at Jabra GN We LOVE HappyFox. It has changed our work lives. Support requests no longer fall through the cracks and get lost in an email or some random spreadsheet.” Bill Bates Director of Technology - Pinewood Private School With 95% of the support tickets being responded to within 2 hours. Our customers are impressed!” James Powell Director & IT Business Consultant - FatCat IT View all customer stories Get a Demo Align your goals. Improve your ROI Handle all inbound requests in one ticketing system Convert email, phone, chat and web requests into tickets and keep them organized. Ease your day with a smart help desk software Outsource complex and redundant workflows to a powerful smart rules engine. Analyse help desk metrics & create solid actions A ticketing system that can crunch your support process data. Tailor your support ticket system in all forms Create your own custom fields, workflows & personalize the support experience. View all features Get a Demo Recommended by Prominent Professionals in the Field Help Desk Software for today’s fast-changing global businesses For customer support A customer support tool that helps redefine your customer service and ensure customer loyalty. For IT operations Customer support tool that helps IT and ITES companies deliver outstanding support. For HR & Marketing Essential help desk ticketing software to track and manage issues from your customers and provide speedy resolutions. For all teams All-in-one help desk management software that provides faster and better support for your customers. Get a Demo A happy roof that can accommodate all your favorite business apps. View all integrations Get a Demo Thousands of great companies call HappyFox a great friend So far we have Facilities and Security using this system. There is nothing I do not use in HappyFox and our team likes the app, the reports, the smart rules, and the tags. We enter tickets and complete them daily and HappyFox has improved our average number of tickets completed per month. My customers (Health Center Staff) have all responded very positively to the change; they love that they can see all the tickets for their site and comment on whether they’re still needed.” Karin Stopforth Facilities Administrator With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next big thing” in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us. In short, it allows us to focus on happy customers – the rest we leave to HappyFox.” Martin Hartvigsen Director, Global Technical Support With HappyFox, I finally feel that I can trust the data I’m able to export from the system. We implemented the solution for email tracking but are now leveraging it to track incoming invoices as well. If a business is facing similar problems to ours in terms of tracking incoming emails or a high number of incoming emails from the same customers or suppliers, in my opinion HappyFox really is the best solution to resolve this. With HappyFox, you really are able to track everything that is coming in, and analyze the data in real-time.” Pankaj Kumar Manager, Accounts Payable Whirlpool Global Finance Center Features Email Ticketing Knowledge Base Help Desk Reporting Help Desk Automation Multilingual Help Desk Self Service Portal SLA Management Satisfaction Survey Email Notification Help Desk Customization Help Desk Ticket Features Multilingual Knowledge Base Internal Knowledge Base HappyFox SMS Asset Management Task Management Agent Scripting For Businesses...